Privacy Policy — How ctk44 Protects Your Personal Data
Your privacy is a fundamental commitment at ctk44. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own information as a player on Bangladesh's trusted online casino platform.
Data Protection First
ctk44 applies industry-standard SSL encryption and secure server infrastructure to protect all personal data submitted by players during registration, verification, and transactions.
No Unnecessary Sharing
We do not sell, rent, or trade your personal information to third-party marketers. Data is shared only when strictly necessary for platform operations or legal compliance.
Your Rights, Respected
Every ctk44 player holds rights over their personal data, including the right to access, correct, and request deletion of their information in accordance with this Privacy Policy.
Transparent Cookie Use
We use cookies and similar technologies to improve your browsing experience and analyse platform performance. Our cookie practices are described in full in Section 4 of this Policy.
Secure Payments
Financial data processed through bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks is handled under strict payment security protocols. ctk44 does not store full payment credentials on its servers.
KYC Compliance
Identity verification documents submitted for KYC purposes are processed securely, stored only for the duration required by our data retention policy, and never used beyond the scope of verification.
1. Information We Collect
ctk44 collects personal information in several ways — directly from you when you register or interact with the platform, automatically through your device and browser when you use our services, and in limited circumstances from third-party partners. Below is a comprehensive overview of the categories of data we may hold about you.
Information you provide directly:
- 01 Registration Data: Full legal name, date of birth, gender, nationality, residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), email address, and mobile phone number.
- 02 Identity Verification Documents: Copies of national identity card (NID), passport, driver's licence, or other government-issued photo identification submitted as part of our Know Your Customer (KYC) process.
- 03 Proof of Address: Utility bills, bank statements, or other official documents confirming your residential address in Bangladesh, dated within 3 months of submission.
- 04 Payment Information: Mobile money account numbers (bKash, Nagad, Rocket, Upay), bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or other partner institutions. We do not store complete card numbers or mobile banking PINs.
- 05 Communications: Messages you send to our support team via email at [email protected], chat, or any other channel, including the content of those messages and any attachments you provide.
- 06 Responsible Gaming Preferences: Self-exclusion requests, deposit limits, time-out settings, and other responsible gaming elections you make through the platform or by contacting support.
Information we collect automatically:
2. How We Use Your Information
ctk44 processes your personal data for specific, lawful purposes. We do not use your data for any purpose incompatible with the reason it was originally collected. The primary purposes for which we use your information are described below, together with the legal basis for each processing activity.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, maintaining, verifying, and administering your ctk44 player account throughout its lifecycle. | Contractual necessity |
| Identity Verification (KYC) | Confirming your identity and age (18+) to prevent underage gambling, fraud, and money laundering. | Legal obligation / Legitimate interest |
| Payment Processing | Facilitating deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and processing withdrawal requests to your registered payment method. | Contractual necessity |
| Customer Support | Responding to your enquiries, resolving disputes, and providing technical assistance through our support channels. | Contractual necessity / Legitimate interest |
| Fraud and AML Prevention | Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and other financial crimes. | Legal obligation / Legitimate interest |
| Responsible Gaming | Monitoring gambling patterns to identify potentially problematic behaviour and enforcing self-exclusion, deposit limits, and time-out restrictions you have requested. | Legal obligation / Legitimate interest |
| Platform Improvement | Analysing aggregated usage data to improve game selection, platform performance, and user experience. | Legitimate interest |
| Marketing Communications | Sending you promotional offers, bonus notifications, and seasonal campaign information (e.g., BPL promotions, Eid offers, Pohela Boishakh specials) where you have opted in to receive them. | Consent |
| Legal Compliance | Fulfilling any legal or regulatory obligations, responding to lawful requests from authorities, and maintaining records required by applicable law. | Legal obligation |
3. Data Sharing and Disclosure
ctk44 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose stated.
Game Technology Providers: To deliver our casino and sports betting services, ctk44 works with licensed game studios and platform technology partners including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may process limited technical data (such as session tokens and game outcome records) to operate their respective games. They act as data processors under contract with ctk44 and are not permitted to use your data for any other purpose.
Payment Service Partners: When you make a deposit or request a withdrawal, the relevant payment data is shared with your chosen payment service provider — for example, bKash, Nagad, Rocket, Upay, or a Bangladeshi partner bank. Payment providers process your transaction data under their own privacy policies and applicable financial regulations. ctk44 recommends reviewing the privacy policy of your chosen payment method for details of how they handle your financial data.
Fraud Prevention and Security Services: ctk44 may share data with third-party fraud detection, anti-money-laundering screening, and identity verification services where this is necessary to protect the integrity of the platform and the safety of all players. These services process data strictly on ctk44's instructions.
Legal and Regulatory Authorities: ctk44 will disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law, court order, or legal process. We may also disclose data where we reasonably believe disclosure is necessary to protect the rights, property, or safety of ctk44, our players, or the public.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of ctk44's business operations, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and the privacy implications via the email address registered on their account.
4. Cookies and Tracking Technologies
ctk44 uses cookies, web beacons, pixel tags, and similar tracking technologies to deliver a functional, personalised, and secure experience on the platform. This section explains what cookies are, which types we use, and how you can manage your cookie preferences.
What is a cookie? A cookie is a small text file that a website stores on your device (computer, smartphone, or tablet) when you visit. Cookies allow the website to recognise your device on subsequent visits, remember your preferences, and collect analytical data about your interactions with the platform.
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for the platform to function. These include session cookies that keep you logged in, security tokens, and load-balancing cookies. Without these, core features such as account login and payment processing would not work. | No — required for basic functionality |
| Performance & Analytics | Help us understand how players navigate the platform — which pages are visited most, how long sessions last, and where users encounter friction. Data is aggregated and anonymised where possible. | Yes — via cookie preference settings |
| Functional | Remember your preferences such as preferred language, last-visited game category (e.g., Slots, Cricket), and display settings so we can provide a more tailored experience on return visits. | Yes — functionality may be reduced |
| Marketing & Attribution | Track whether you arrived at ctk44 via a referral source or marketing campaign. Used to measure the effectiveness of our promotional activities. Only active where you have provided consent. | Yes — opt out via preference settings or support |
Managing your cookies: Most web browsers allow you to control cookie behaviour through your browser settings. You can typically choose to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will impair your ability to use the ctk44 platform. Guidance on managing cookies in common browsers can be found in each browser's official help documentation.
Web Beacons and Pixels: Some pages on the ctk44 platform and promotional emails we send may contain small transparent image files known as web beacons or tracking pixels. These are used to track email open rates and measure the effectiveness of campaigns. They do not collect personal data beyond basic interaction metrics.
5. Data Retention
ctk44 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
- 01 Active Account Data: All personal data associated with an active ctk44 account is retained for the full duration that the account remains open and active.
- 02 Post-Closure Retention: Following account closure (whether player-initiated or ctk44-initiated), we retain core account and transaction records for a minimum of 5 years to comply with anti-money-laundering record-keeping obligations and to resolve any outstanding disputes.
- 03 KYC and Identity Documents: Copies of identity documents submitted for KYC verification are retained for the same 5-year post-closure period and then securely deleted or anonymised.
- 04 Support Communications: Records of customer support interactions are retained for 3 years following the resolution of the relevant enquiry, to assist with follow-up enquiries and dispute resolution.
- 05 Marketing Data: Where you have opted in to marketing communications, we retain your marketing preferences until you opt out. Following opt-out, we retain a suppression record to ensure you are not inadvertently re-added to marketing lists.
- 06 Self-Exclusion Records: If you have requested self-exclusion or a cooling-off period via our Responsible Gaming tools, we retain the self-exclusion record for the full duration of the exclusion period plus an additional 5 years, to prevent re-registration during any active exclusion.
- 07 Analytics Data: Aggregated, anonymised analytics data that cannot be linked back to an individual may be retained indefinitely for platform improvement purposes.
6. Data Security Measures
The security of your personal data is a priority at ctk44. We implement a combination of technical, organisational, and procedural safeguards designed to protect your information from unauthorised access, disclosure, alteration, and destruction. Key measures include:
Despite these measures, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure: use a strong and unique password for your ctk44 account, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.
7. Your Privacy Rights
As a ctk44 player, you hold a range of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. The rights available to you are as follows:
- Right of Access: You have the right to request a copy of the personal data ctk44 holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of receiving a valid request. The first copy is provided free of charge; subsequent requests within a 12-month period may incur a reasonable administrative fee.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your name, address, or email, you may also update certain information directly through your account profile settings.
- Right to Erasure: Also known as the "right to be forgotten", you may request that ctk44 delete your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent (where consent is the legal basis), or where you object to processing and there is no overriding legitimate interest. Note that this right is subject to our legal retention obligations — we may be required to retain certain data for AML compliance purposes as described in Section 5.
- Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being verified, or while an objection to processing is being assessed.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a portable format and to request that it be transmitted to another controller where technically feasible.
- Right to Object: You have the right to object to processing of your personal data where that processing is based on legitimate interests, including profiling for marketing purposes. If you object to direct marketing, we will cease processing your data for that purpose immediately.
- Right to Withdraw Consent: Where ctk44 processes your data based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the rights described above, please contact our data privacy team in writing at [email protected] with the subject line "Privacy Rights Request". Please include your full name, registered email address, and a description of the right you wish to exercise. We will verify your identity before processing the request and respond within 30 days. For complex or multiple requests, the response period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.
8. Policy Updates and Contact
ctk44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via the email address on their ctk44 account at least 14 days before the updated policy takes effect. For minor or administrative changes, we may update the policy without specific notification.
The effective date displayed at the top of this Privacy Policy indicates when the current version came into force. We recommend reviewing this policy periodically to stay informed about how ctk44 protects your personal information. Your continued use of the ctk44 platform following the effective date of any updated policy constitutes your acceptance of the revised terms.
Previous versions of this Privacy Policy are available upon request by contacting our support team. If you have a specific question about how a prior version of the policy applied to your data, we are happy to assist.
Contact: For all privacy-related enquiries, data rights requests, or concerns about how ctk44 handles your personal information, please contact us at [email protected] with "Privacy Policy" in the subject line. We aim to respond to all formal privacy enquiries within 2 business days (Bangladesh Standard Time, UTC+6).
For responsible gaming concerns — including requests to set deposit limits, activate a cooling-off period, or apply for self-exclusion — please visit our dedicated Responsible Gaming page or contact support directly. 18+ only. Play responsibly.
Governing Language: This Privacy Policy is published in English. In the event of any dispute regarding interpretation, the English-language version shall be the authoritative text.
Relationship to Other Policies: This Privacy Policy should be read alongside ctk44's Terms & Conditions and Responsible Gaming policy, which together form the complete framework governing your use of the ctk44 platform.
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